Support & Consultancy Services with Activ IT User Solutions

A quote from a Higher Education Delegate at a recent ECDL Seminar for ActivTest current and prospective clients:

“the best level of support to any product (software or otherwise) that I have ever experienced”

The Activ IT User Solutions offer the only fully Managed Support and Consultancy Service in the sector. The design and implementation capabilities of the ActivTest software allow your testing system to be uniquely configured and optimised to suit your own specific requirements. The depth and richness of the simulation, administration and management resources available within the ActivTest system cannot be matched by any browser-based systems, which are heavily limited by the very nature of their particular delivery medium. The Activ system was designed from the outset to provide the richest possible testing simulation environment, supported by the most powerful range of administration and management tools available to current technologies. This enormous depth of capability of our testing system , combined with outstanding interactive training products can be optimised to your own unique requirements as part of our Activ Managed Support Consultancy provision.

Activ Managed Support is the perfect complement to our Training and Testing Software. If you are an organisation embarking on an ECDL or e-Citizen programme, we can provide you with absolute peace of mind that you are implementing best practice in your organisation. Our highly qualified team of Managed Support consultants were responsible for the design, implementation, and operation of a ground-breaking ECDL Management Centre in a major public sector organisation, managing an annual throughput of 15000 students across 160 ECDL Test Centres. They have many collective years of experience in the management and support of ECDL, and, as part of Activ Training, they are now successfully providing Managed Support to every one of our clients across the public, private and educational sectors. Of course e-Citizen Test Centres also have the full benefits of managed support.

Activ Managed Support can:

• Save your time in every aspect of managing IT User e-learning and testing within your organisation - in fact it can eliminate most of the administration associated with traditional manual schemes.
• Dramatically improve the e-learning experience for your Administrators, Invigilators and Students.
• Save you money.

Crucially, ongoing Managed Support comes free with every purchase of Activ Training and Testing Software, meaning that regardless of the size of your organisation and its IT User Skills programme, you can benefit from a consistent and unique blend of resources, services and competencies.

Managed Support specifically includes:

• BCS-approved procedures and a rigorous quality system that will help ensure that your Test Centre conducts ‘standardised best practice’ in every aspect of its operations.
• Expertise in the management of the 'electronic ECDL logbook' process, where used.
• Full online capability, including complete Test Centre set-up Consultancy if required; Test Centres can be established in days.
• Full integration with and design around Activ’s ECDL, e-Citizen and other IT User Training and Testing software products.
• Comprehensive Technical and Procedural consultancy, ensuring that your entire IT User provision is correctly configured from the outset.
• A multi-functional and comprehensive online support web resource, featuring Client, Candidate, Invigilator and Management resources, incorporating the latest ECDL/ICDL/e-Citizen/e-type news, manuals, downloads and FAQs.
• A telephone and e-mail based Service Support Facility providing guidance on every aspect of running your Test Centre.

Contact Us to discuss your options for IT User Skills solutions, or, to find out more about specific areas of our Managed Support services, follow the links in the sidebar. To contact our support staff directly on any other matter, contact the UK Activ Support Desk on:

Telephone: 08456 80 82 84

e-Mail: support@activsolutions.net

Our UK Support Office is open 09.00 - 17.30, UK time, on normal working days.

As an existing Activ Training Client you would also have access to the Client Resource Area of this site, which contains further detailed Support information and other IT User resources. If you are an existing Client and do not have a username and password to access the client area please e-mail us.